Based on each Health Plan’s protocol, Cultural and Linguistic Services are available for members with Limited English Proficiency (LEP) or who are hearing/speech impaired.  Please read below for detailed instructions and protocol for accessing Cultural and Linguistic Services for each Health Plan.

CENTRAL HEALTH PLAN

• Telephonic Interpretation: Members with Hearing/Speech Impairment can call California Relay Service by dialing 711.  Please call MLMSO’s Member Services Department at (888) 562-0193 to coordinate.

BRAND NEW DAY

• Telephonic Interpretation: Members with Hearing/Speech Impairment can call California Relay Service by dialing 711.  Please call MLMSO’s Member Services Department at (888) 562-0193 to coordinate.
• Face to Face Interpretation: The Utilization Management Department require no less than 5 to 7 days in advance notice for the PCP to submit an authorization request for a Face to Face Translator.
• Protocol for Requesting Interpretation Services: When requesting such services, please make sure to provide the UM Department with the following information on the authorization:
  1. PCP Name and Phone Number
  2. Contact Person and Phone Number
  3. Language Requested (including ASL)
  4. Patient Information (Name, Gender, DOB, Assigned Health Plan, etc.)
  5. Date, Time, and Type of Appointment
  6. Estimated Duration of Appointment
  7. Location of Appointment
  8. Any Other Special Instructions and/or Considerations